Dearlane Privacy Policy
Last updated November 4, 2026
OZMANOZCO provides Dearlane, a virtual memorial app for iOS and Android. You can browse memorial parks as a guest. Creating or managing a memorial or accepting an invitation requires an account.
Information we process
Account information includes your email address, Firebase user ID and email verification status. If you use Google Sign-In, we also receive the name and account information Google provides for sign-in. Firebase Authentication handles passwords, sessions, verification and password resets.
Memorial information includes the name, dates, message, photo and decorations you choose to save, along with the memorial location and account IDs used to manage it. We process invitation codes, their status and co-manager permissions to let invited users manage a memorial.
We also process memorial registration and renewal dates, contract expiry dates, point balances and balance changes (amount, resulting balance and time), owned items, gift quantities and offering records. These records support memorial management, purchases and the point history shown in your account.
The app uses the photo you select through the system file picker. It creates a smaller copy for the memorial and re-encodes it without the original file’s metadata. The selected photo is optional.
Production analytics and map services may process app and map interactions, app and device information, identifiers, IP addresses and diagnostic information. We use this information to display maps, understand usage, troubleshoot issues and improve the service.
The current production app disables Analytics advertising storage, advertising user-data consent and advertising personalization signals. Usage analytics is used for service measurement and improvement.
When point purchases are available, Apple or Google Play processes payments. RevenueCat uses your Firebase user ID, purchase information such as product and transaction identifiers or store receipts, and app and device information to verify purchases and support payment troubleshooting. We retain transaction verification records to prevent duplicate crediting. Purchased points, owned items and gift quantities are stored with your account in Firebase. We do not receive your full payment card details.
When you contact us, we use your email address and the information you provide to respond and handle your request.
Optional location and notifications
When you tap the current-location button and grant permission, the app reads your location once, at low accuracy, to center the map. It does not continuously track your location or save these coordinates in your Dearlane account. The map provider receives map-view requests needed to display the selected area. Memorial locations are virtual places and are separate from your device location.
On supported mobile releases, Firebase Cloud Messaging and, on iOS, Apple Push Notification service deliver memorial contract expiry reminders. We store the push token, account ID, language and registration update time, and process the relevant memorial and expiry information and delivery records. Notification data includes the account and memorial identifiers needed to open the correct renewal screen.
You can deny or revoke location and notification permissions in your device settings and continue browsing memorials. Without these permissions, map centering or push reminders will be unavailable. Photos are optional and selected through the system picker; you do not need to grant access to your entire photo library.
Public memorials and invitations
Other visitors, including guests, can view published memorial content and preview images. Share only photos and information you have permission to make public. Keep invitation codes private and share them only with people you want to help manage the memorial. The account email used for sign-in is separate from the public memorial content.
Service providers and purposes
Google Firebase provides authentication, memorial and wallet storage, access control, usage analytics, remote configuration, push messaging and purchase verification infrastructure. Apple Push Notification service supports notification delivery on iOS. Google Maps provides map imagery and interactions. Cloudflare Workers and R2 may store and serve published memorial previews when that feature is enabled. Apple and Google Play process store payments. RevenueCat provides purchase verification and related support.
We use this information to operate accounts and memorials, enforce access permissions, prevent misuse, support purchases, maintain the app and respond to requests. Service providers may process information where they operate. We may disclose information when required by law.
Retention and your choices
We retain account and memorial records while needed to operate the account and published memorial. Local drafts and caches can remain on your device until removed or the app data is cleared. Temporary previews and cached copies may remain for a limited time after content changes. We may retain transaction or security records as needed for legal obligations, fraud prevention or disputes.
Memorial managers can edit the content they manage. To request access, correction or deletion of your account and associated data, or removal of personal information from a memorial, email the address below. Include the email associated with your account and, if relevant, the memorial location. We may verify your identity or authority before acting. Please keep your password and verification codes private.
Children’s privacy and policy updates
Dearlane is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review the request. We post policy updates on this page with the revised date.
Delete your account or request content removal
You can start account deletion from My account → Delete account in the app. The app asks you to confirm twice. A recent sign-in is required; if prompted, sign out and sign in again before retrying. Deletion removes the Firebase sign-in account and clears the active point balance and owned-item data from the account wallet. Remaining points and items become unavailable.
Account deletion does not automatically remove every published memorial, photo, co-manager record, contract record or past transaction record. A wallet deletion marker and transaction verification records may remain to prevent duplicate crediting; point history and other associated records can also remain. To request removal of those records or public content, contact us at the email below and identify the account and relevant memorial. We review authority, shared management and any legal retention obligations before processing the request.
Uninstalling the app does not delete your account or published memorials. You can request account or data deletion by email without reinstalling the app.
Privacy and account deletion requests
OZMANOZCO is responsible for Dearlane privacy requests. Depending on applicable law, you may also request restriction of processing or object to processing. We will explain any information we cannot remove and the reason when responding to your request.
Provider privacy information